AXWEL Help Center (FAQ)
1. How do I open an account with AXWEL?
To create an account, click the “Sign Up” button on our homepage. Fill in your personal details, verify your email, and complete the KYC process to get started. Once approved, your account will be ready for trading.
2. What documents are required for KYC verification?
You’ll need a valid government-issued ID (passport, driver’s license, or national ID), proof of address (utility bill or bank statement), and any additional documents requested based on your country of residence.
3. How long does it take to verify my account?
Most verifications are completed within 24–48 hours. You’ll receive a notification once your KYC is approved.
4. Can I use AXWEL without completing KYC?
No. Completing KYC is mandatory to ensure compliance with regulations and to keep the trading environment safe.
5. Does AXWEL offer demo accounts?
Yes. A demo account allows you to practice CFD trading with virtual funds in live market conditions. It’s risk-free and a great way to learn before trading with real money.
6. What is the minimum deposit to start trading?
The minimum deposit required to open a live account with AXWEL is $*****.
7. Can I open more than one trading account?
Yes, you can open multiple accounts under the same profile if you’d like to separate strategies, currencies, or account types.
8. Does AXWEL support different account currencies?
Yes, you can choose from multiple base currencies when opening your account, depending on your preferences.
1. How can I deposit funds into my AXWEL account?
Log in to your client area, navigate to the “Deposit” section, and choose from the available funding options.
2. What payment methods are supported?
We accept credit/debit cards, bank transfers, and a variety of e-wallets.
3. Are there fees for deposits and withdrawals?
AXWEL does not charge deposit fees. Withdrawal fees depend on the method and payment provider.
4. How long do deposits and withdrawals take?
Deposits are usually instant, while withdrawals may take up to 2–5 business days, depending on the method used.
5. How can I reset my password?
Click “Forgot Password” on the login page, follow the instructions, and check your email to reset your password.
6. Can I change my account type?
Yes. Contact our support team to request an account type change (e.g., Standard, Professional, Islamic).
7. How do I update my personal details?
Go to Account Settings in your client area to update your phone, address, or other details. Some changes may require additional documentation.
8. What happens if I forget my login credentials?
If you forget your password, reset it via the login page. If you lose both username and password, contact support for verification.
1. How do I place my first CFD trade on AXWEL?
Select an asset, choose your trade size, set stop-loss/take-profit levels if desired, and click Buy (long) or Sell (short).
2. What markets can I trade with AXWEL?
We offer CFDs on forex, stocks, indices, commodities, metals, and cryptocurrencies.
3. What is leverage, and how does it work on AXWEL?
Leverage allows you to control a larger position with a smaller margin deposit. While it increases profit potential, it also magnifies losses. Trade with caution.
4. How do I set stop-loss and take-profit orders?
When opening or managing a trade, you can add stop-loss and take-profit levels directly from the trade window to manage risk automatically.
5. Can I trade on mobile devices?
Yes. AXWEL’s platform is optimized for desktop, laptop, tablet, and mobile devices, so you can trade anytime, anywhere.
6. Does AXWEL offer charting and analysis tools?
Yes. Our platform includes advanced charting tools, multiple timeframes, and technical indicators to support your analysis.
7. Can I use Expert Advisors (EAs) or automated strategies?
Yes. AXWEL supports algorithmic and automated trading strategies, depending on your account type.
8. Does AXWEL offer real-time market data?
Yes. All CFD price feeds are updated in real time, ensuring accurate execution.
1. What is margin in CFD trading?
Margin is the initial deposit required to open a leveraged position. It represents only a fraction of the trade’s total value.
2. What is a margin call?
If your account balance falls below the required margin, you’ll receive a margin call to deposit more funds or close trades.
3. What is a stop-out level?
If your account equity drops further, the system may automatically close positions to protect your balance.
4. How can I protect myself from high volatility?
Always use stop-loss orders, trade with appropriate position sizes, and stay informed about market news that may impact asset prices.
5. What are swaps and overnight fees?
If you hold positions overnight, swap charges (positive or negative) may apply depending on the asset and trade direction.
6. What is slippage, and how does AXWEL handle it?
Slippage occurs when market conditions cause execution at a price different from the requested one. AXWEL executes orders at the best available price in fast-moving markets.
7. Can I hedge positions on AXWEL?
Yes. Hedging is allowed, letting you open long and short positions on the same asset to manage exposure.
1. What should I do if I can’t log in?
First, check your credentials. If the issue persists, reset your password or contact support.
2. What if my platform is running slowly?
Check your internet connection, clear your browser cache, or try another device. If problems continue, contact support.
3. Can I access AXWEL from different devices?
Yes. You can log in from multiple devices using your credentials.
4. What should I do if a trade doesn’t execute?
This may be due to insufficient margin, extreme volatility, or technical issues. Verify your account balance and try again. If the issue persists, contact support.
5. How do I report a technical issue?
Reach out via live chat, email, or the Help Center contact form with details of the problem.
6. Does AXWEL provide 24/7 support?
Yes. Our team is available around the clock to assist you with technical or trading-related issues.
7. Is my data and trading activity secure with AXWEL?
Yes. We use advanced encryption and security protocols to keep your data and funds safe.
8. Can I request platform updates or new features?
Yes. We welcome feedback. Send your suggestions to our support team.
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